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Shopping Guide



How to order

Step 1.  Please click the "BUY" button in the middle of the each individual artwork page, and fill in the purchase order form.
Step 2.  We will send you a confirmation of your purchase order automatically by e-mail.
Step 3.  We will send you a second confirmation of your purchase order, along with shipping schedule, etc. by e-mail in 2~3 days.
             * It may take a few more days to receive the second email during a holiday.
             * If the work is out-of-stock, we will offer another work using the same character(s)
                or you can cancel the purchase order even after the payment.
Step 4.  We will ship the work(s) to your requested address.
             * If you chose bank transfer or pay at our gallery, we will ship the work(s) after your payment.

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Prices

All prices are in Japanese Yen. Artwork prices are based on the frame size of the work(s).
Prices may change without notice, but the price of your purchase order confirmed by our e-mail will not change.

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Payment methods

We accept payment by credit card and bank transfer, when you purchase the work(s) from the Online Shop.
1. When you pay by credit card, please fill in the purchase order form, and follow the procedures shown.
2. If you pay by bank transfer, please transfer in Japanese yen to our account at The Bank of Tokyo-Mitsubishi UFJ.
    Please pay the bank transfer fee. We will send the work(s) after receipt of your payment.
    Our bank account information is as follows.

Bank :
Swift Code :
Branch :
Account No :
Name :
The Bank of Tokyo-Mitsubishi UFJ
BOTKJPJT
Jinbocho Branch ( 013 )
Ordinary 1372695
PROJET CINQ Corporation

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Shipping costs

You are responsible for the shipping costs associated with the delivery of the products you purchase from the Online Shop.
1. Shipping costs are free of charge for delivery in Japan when your purchase totals over 30,000 yen.
    When the total purchase is less than 30,000 yen, we will charge 1,000 yen (tax included) as the shipping cost.
2. Shipping costs are basically 15% of product prices (tax included) for overseas delivery (outside Japan),
    although they may be more than 15% for some countries.
    (In this case we will inform you by e-mail of the estimated shipping costs.)
    Shipping costs include packaging and insurance expenses.
    Shipping costs do not include customs duties in your country.

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Shipments & Delivery

Inside Japan:

We send the products domestically using Yamato Unyu in general, so it will take less than 1 week to reach your address after settlement of the payment. It is also possible to receive the products in person at the Carré MOJI gallery (5-11-24 Minami-Aoyama Minato-ku Tokyo).

Overseas:

We ship the products to the overseas address by using an appropriate carrier such as Japan Post Express Mail Service (EMS), so it will take about 2~4 weeks (depending on the destination) to reach your address after settlement of the payment.

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Returns & Refunds

We want to make sure that you are completely satisfied with your purchases from this site. If, for any reason, you are not satisfied with your order, you may return any unused products within seven (7) days from the date of delivery. Before sending any products back to us, please make sure that all of the following conditions have been correctly satisfied.
The product you wish to return:
    can be sent back to us within seven (7) days from delivery;
    must be unused and in the same condition in which it was received by you;
    must be returned complete with all of its parts and accessories;
    must be sent in its original packaging;
    must be sent in one single shipment;
If all of these conditions are satisfied, we will refund the value of the returned product(s), Sales Tax included, less any original shipping costs.

REFUND POLICY
Refunds are processed within approximately seven (7) business days of our receipt of your merchandise. Your refund will be credited back to the same card used to make the original purchase. Your account should be credited within one or two billing cycles from the date of return depending on the refund policy of the credit card used. Please make sure that the date associated with such credit coincides with the date the original debit was made in order to avoid any interest charges on your account.

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Contact us

If there are any questions about the shopping guide, you may contact us using the Contact Form below.

Logo Contact Form
Tel : 03-5766-7120  /  Fax : 03-5766-7128  /  E-mail
Open : 11:30 - 19:00  Monday - Saturday ( Sunday closed )
Address : 3F 5-11-24 Minami Aoyama, Minato-ku Tokyo 107-0062 JAPAN

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How to hang the work

Please hang the string on the back of each work on a hook or picture wire on the wall.

For a wide size work (more than 60cm), we recommend hanging on two (2) hooks or two (2) picture wires.

We carry hooks and picture wires. Please contact us if you wish to purchase some.

If you have any questions on how to hang the work etc., please feel free to contact us.
Frame back

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Privacy Policy

We do our utmost to protect your personal data collected from your purchase order on this Online Shop.
For further details, please refer to our Privacy Policy.

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Contents Revision

To provide the best services, we may, without advance notice, change this Shopping Guide as needed.
Please ensure that you have checked the latest information.

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